Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Return & Damage Claim Policy

We take great care in packaging and inspecting every product before it is shipped. Since our products are thoroughly checked prior to dispatch, we only accept return or replacement requests if the product is found to be damaged at the time of unboxing.

To be eligible for a damage claim, customers must record one continuous, unedited 360-degree video of the complete unboxing process. The video must clearly show all six sides of the sealed package (front, back, top, bottom, left, and right) before opening it, so the condition of the package can be verified. The video should then capture the entire unboxing process without any cuts or pauses and clearly show the damaged product.

Claims submitted without a complete unboxing video, with edited or interrupted recordings, or videos that do not clearly show the package from all sides before opening may not be accepted. This policy helps us verify genuine transit damage and ensures a fair process for all customers. The return will be initiated soon after the verification of the damage.

If your product arrives damaged, please contact our customer support within 24 hours of delivery and share your order details along with the complete unboxing video. Once the claim is reviewed and approved, we will arrange a replacement or provide another suitable resolution as per our policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at zistore70@gmail.com.